Shipping policy

Thank you for visiting and shopping at snodrip.co. Below are the general terms that make up our shipping policy.

📦 Refusing Delivery of Packages

If a package is delivered to your door or left at the post office, Super Relax covers the delivery costs.

If the package is not accepted or not picked up at the post office, it will automatically be returned to our supplier. In this case, we will resend a new package to you free of charge.

In the event of a second refusal, we reserve the right to withhold $15 from the refunded amount.

⚠️ Defective Product?

That's unfortunate! Sometimes products can be damaged during transit.

In such a case, we will send a replacement package for free the first time, but we do not offer refunds in that case.

If the second package also arrives damaged, we will issue a full refund.

📭 Package Lost or Returned Without Reason?

If a package is lost or undeliverable for logistical reasons, we will always send a replacement first before considering a refund.

⏱️ Shipping Processing Time

All orders are processed within 24 hours of purchase.

No shipments or deliveries occur on weekends or holidays.

During periods of high demand, delivery delays may occur. Please allow a few extra days.

If there is a significant delay, you will be notified by email.

💸 Shipping Rates & Estimated Delivery Times

Destination Shipping Fee Estimated Delivery Time
United States $4.95 7 to 14 business days
Canada, New Zealand, Australia, Germany, France, Netherlands, Sweden, Norway, Switzerland, Italy $5.95 7 to 14 business days

Occasional delivery delays may occur.

📧 Shipping Confirmation & Order Tracking

You will receive a confirmation email once your order has shipped, including your tracking number.

The tracking number will become active within 2 to 5 business days.

🌍 Customs, Duties & Taxes

superrelaxca.com is not responsible for any customs duties or taxes applied to your order.
All fees incurred during or after shipping are the customer’s responsibility.

📬 When Will I Receive My Order?

The average delivery time is 7 to 14 business days.

Our products are shipped directly from the manufacturer, allowing us to offer better prices than competitors and cover shipping costs ourselves.

🕵️♀️ My Order Is Late — Where Is It?

Sometimes, orders may be delayed.

You can track your package using the tracking number sent via email.

If you haven’t received anything 3 days after the estimated delivery date, please contact us at: info@snodrip.co

😞 Not Satisfied With Your Order?

We're sorry to hear that and would like to know how we can make it right.

Please email us at info@snodrip.co and we will do our best to resolve the issue quickly.

🔎 Where Is My Tracking Number?

Once your order is ready and shipped, we will send you an email containing your tracking number.

It may take 2 to 5 business days for it to activate.

📌 Important Notes:

  • Some delivery delays may occur due to a temporary issue with our supplier.

  • Orders are processed Monday to Friday only.

  • No shipments are made on public holidays.

  • During high demand periods, processing may take more than 3 days.

  • Delivery times are estimates only and are not guaranteed.

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